Big Bob's Flooring

Thank you for your fantastic review, Cynthia! We're thrilled to hear that you had a wonderful experience with Danica and that you are pleased with your new flooring. It's great to know that Shon and Cheyenne provided exceptional installation service as well. Your recommendation means a lot to us, and we’re so glad you chose Big Bob's for your flooring needs!

Thank you for your wonderful feedback, Kevin! We're thrilled to hear that you were pleased with our carpet replacement service and our team's commitment to getting the job done efficiently and cleanly. Your satisfaction is our top priority, and we appreciate your recognition of our efforts. We look forward to serving you again in the future!

Apologize for us not getting the job done and the install not being able to do the job on the date it was set for. We let the installer know next time read the work order because the transitions where included and had them with him.
There was some confusion on the email about the holes "For the stairs, if I choose the non-carpet option, does this price take care of the risers and the stair baseboard so there’s no holes?" We email back "For the stair estimate with the vinyl plank does take care of the risers as well, but what are you calling the stair baseboard, because there shouldn't be any holes afterwards." Which the questions was never answer. We should of followed up again with the question to get clarification. When there is a gap between stair and sheet rock we recommend getting a drywall person to fill it in before or after we are done. Putting base on the stair is not normal and does not look clean and not right. If we were to put on wallbase/trim on the side of the stairs there would of been a extra charge because it is very time consuming and not easy.
Installer could of installed the kitchen and come back later to finish the stairs after the patching was done. Instead you asked to be refunded out of frustration which we understand due to the miss communications of what suppose to be included. As the manger if you want reach out to me (Pat) and I will cover the drywall patching if you want to still do the job, but will not be able to cover the painting.
We will work harder on being more clear with what we can do and not do with solutions to fix the problems before the job starts.
Apologize for the frustration and inconvenience you've experienced. We value your feedback and want to address the miscommunication regarding the transition strips and the stair installation.
Let us know if you still want to get the job done.