Fantastic Floors 4.7

Fantastic Floors

Flooring Contractor

Photos

Review Highlights

"FF was prompt, professional and very completitive" professional service
"We searched probably 5 other flooring brand and installers" expert installation
"The new hardwood in the living room blends perfectly with the refinished wood that was already present" hardwood flooring

Location & Hours

750 N Rogers Rd Ste A, Olathe, KS 66062

Kansas City, MO

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Hours not available. Contact business for hours.

Recommended Reviews

100 reviews
Randy Bull
Randy Bull

Excellent products and service. Highly recommend...they live up to their name!

vicki sparks
vicki sparks

After going to their store and listening to Christian music and seeing Christian verses on the walls, I was assured Fantastic Floors in Olathe could install sheet vinyl on my concrete kitchen floor, and install vinyl plank in the living room and dining room over the existing flooring. An appointment was made to have the areas measured and Gina called, right before the appointed time to say she would be an hour late, because she wanted to buy a laser measure, so she wouldn't have to use her tape measure. She assured me Fantastic Floors could do the job and then stayed for an hour first telling me that it was a family owned business and they were all "Godly people", and then telling me that the owner, Juan, worked his way from the bottom and he personally spends time with his employees overseeing them to see their work is done right. I later learned, upon my visit to the store today, they contract out their labor. Gina had told me I would receive an estimate by noon, which I did not. I drove to the store again today after work and was told their contractor's insurance has a problem with the existing floor materials. I then asked if I could just buy the products: sheet vinyl and/or vinyl plank, and was told "NO". I said "so you're refusing me any service?" and Gina said "yes". I asked "why" and her response was "it's a gray area". Needless to say, I'm furious and don't recommend Fantastic Floors in Olathe. However, JOE's FLOORING & Wholesale Center in Lenexa, and their FLOORING OUTLET in Lenexa were very accommodating and carry many choices of top of the line products. I DO recommend them.

Response from the owner

Hello Vicky! Again, we apologize for the inconvenience. Unfortunately, due to the fact of your disclosure of asbestos being an issue in the house, by our insurance's recommendation, coverage and safety to our subcontractors it would not be wise to have our installers apply the material to the location. Since the hazardous material would be close to the area of installation, and had been exposed/open when the previous flooring was removed it released the asbestos into the home. This poses a risk of danger to our workers since you wanted it covered but we do not have the knowledge of asbestos going forward. We did not feel comfortable handling a hazardous material without expertise and knowledge in that area. We hope you are able to understand.
However, in regards to the not selling the material, there was a miscommunication on our end regarding if our insurance allowed it. We have looked into that matter.

Terry Kiu
Terry Kiu

The project involved removing the old carpet and putting in new hardwood floor to blend in with the other hardwood floor. I took Juan's advice on how to best match the old and new as close as possible. I'm so glad I did! It came out beautifully and way better than I expected. Juan was easy to work with and answered all my questions. He advised me on the color of the wood stain too. Glad I didn't go with what I had originally wanted and took his recommendation instead. He promptly replied to text messg and phone calls. The project started on time and completed on time. The crew was very professional and took great care to ensure the job was done right. I couldn't be happier with how it turned out.

BF
BF

We worked with Fanastic Floors as a vendor. They were great to work with! Friendly, responsive and very professional. Thank you for the great experience!
-Cenetric

Katie McAnany
Katie McAnany

From the first contact through the follow up, this company was extremely professional and incredible to work with. They did efficient work that was very good quality. They had competitive pricing. I was very impressed with the hands-on service that I got from Mike and his team. I would absolutely use them again!

Terry Mullett
Terry Mullett

I've used Fantastic Floors on a couple of projects and am very satisfied. They have a very professional staff and do great work.

Debbie Fulk
Debbie Fulk

Juan and his team were great. Price was very fair and I am super happy with my new carpet and LVT floor. Looks like a different home. Definitely worth calling and at least getting an estimate. You might just be surprised :)

Rollin Spencer
Rollin Spencer

Mike was amazing! I called and needed a small project done, but they didn't treat me like I was a small job! Mike stopped by our house and gave us a nice personal touch. They sent the bid over and had mentioned when they could come by in the coming week. I totally forgot that I needed to make a deposit payment to get officially on the schedule. I called Mike, on a Saturday, and he answered and helped me understand that he would do his best to get me in as soon as possible. By Monday morning, they had the crew over and finished in no time! So grateful for the entire team at Fantastic Floors! I will be using them again in the future!

Maddie Scearcy
Maddie Scearcy

Had a really positive experience working with Fantastic Floors. Albert was very responsive and helpful in finding a carpet that worked best for our bedrooms. Would definitely recommend!

Response from the owner

Thank you Maddie

Juan Castro
Juan Castro

Great efforts and results on my new hardwood flooring!
Will use them again for tile and carpet project !

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