Fantastic Floors 4.7

Fantastic Floors

Flooring Contractor

Photos

Review Highlights

"FF was prompt, professional and very completitive" professional service
"We searched probably 5 other flooring brand and installers" expert installation
"The new hardwood in the living room blends perfectly with the refinished wood that was already present" hardwood flooring

Location & Hours

750 N Rogers Rd Ste A, Olathe, KS 66062

Kansas City, MO

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Hours not available. Contact business for hours.

Recommended Reviews

100 reviews
Rachelle Pettyjohn
Rachelle Pettyjohn

I had a great experience having my hardwood floors refinished using Fantastic Floors. Mike and Dan were very responsive and answered every question that I had in a timely manner. The gentlemen that actually did the work on my floors did a wonderful job. They were extremely pleasant and considerate. Highly recommend.

Response from the owner

Thanks Rachelle ….

Rich Sal
Rich Sal

Hi Rich,

I am not sure for the review. What can I do to help you ?

Response from the owner

Hi Rich,

I am not sure for the review. What can I do to help you ?

Emmanuel Larrea
Emmanuel Larrea
Chris Moon
Chris Moon

Juan and his team from Fantastic Floors did a great job in reflooring my entire home. Working with Serena was also very pleasant as she quickly answered any questions I had with the invoices and timing. The team came in on the scheduled date, and was able to finish nearly all of it within 2 days (originally scope of work was 4-5 days). The team was quick and professional. We recently did a paint job before they came in, so they made sure to be careful with the baseboards and the wall. If there was any damage they made sure to fix it.
Juan came by at the very end for finishing touches and to inspect all the work with me. All in all, I am pleased with the work and for the amount that I paid it was well worth it.

Carolyn West
Carolyn West

Excellent service. I had slight delay to receive carpet only because i custom ordered a protective teflon on fibers. They are professional and Alberto was my installer wno was excellent along with his team.

Laney Waterman
Laney Waterman

I had new vinyl floors put in by Fantastic Floors. It looked great at first. I had a couch covering a large portion on the floor and when I moved it there were two large areas near the vents that bubbled up. This was not a small bubble. The floors are an inch off the ground from where it bubbled up. I called them and one of the managers came out to look at it. He admitted they messed up and apologized. He showed me what they were going to do to fix it. He told me he would be in contact with me to setup a time to get it fixed. I never heard back from him so I called the main office and explained the situation. A representative called me back and said that my warranty was expired and I would have to pay to fix it. I would’ve noticed this sooner if my couch wasn’t covering it. It’s also obvious that the floors weren’t put in correct in that specific area. There’s nothing that I could’ve done to make the floors buckle like that. They messed up and instead of owning up to it, they want to charge me more to fix it. Shady business. DONT USE FANTASTIC FLOORS.

Response from the owner

Hi Laney W.,

Thank you for taking the time to share your experience with us. I'm sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.

Our company provides an installation warranty of one year on all projects. We would have been more than happy to make repairs had any concerns been brought to the company's attention in the 12 months following installation. In addition, products carried by Fantastic Floors come with a manufacturing warranty, that also acts as an installation warranty, for anywhere from 15 years up to a lifetime. Because the customer provided their own material we are not able to utilize the manufacturer warranty how we typically would be able to.

One of our project supervisors was unfortunately under the impression that the project had been completed within the past year, and wanted to do his best to make repairs.

Again, we appreciate your feedback as we continue to strive to improve our customer's experience.

Alex B
Alex B

Fantastic Floors was great! It was easy to schedule the quote and work, and Alberto was able to quickly update the quote when I requested additional space be done. I bought a specific LVP from Flooret and they were able get two large rooms done that day, after removing carpet and prepping the space. It's been over a month since the floor was laid, and no issues - still looks great.

Response from the owner

Thanks Alex

Creekin 4 Life MO
Creekin 4 Life MO

Great group of people. Jaun, Danny, juanito, Mike, Kelly. All good people to work with.

Stephanie Hicklin
Stephanie Hicklin

I was needing my dining room vinyl replaced, I was recommended to FF by a friend. I am VERY impressed. From the moment I reached out (responsive time was QUICK) to the day of the estimate that was done by a gentleman named Mike. I was already stressed about this whole process but thankfully he made it way easier than expected. The professionalism and knowledge were top tier and I am 100% satisfied and will only use FF for any further renovations! Highly recommend!

Jemal Armstrong
Jemal Armstrong

5 star service on a quartz countertop installation. Alberto and his team were great. Measured one day, installed the next...great prices.

Response from the owner

Thanks Jemal 🙏 …

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