Southeast Furniture 4.1

Southeast Furniture

Flooring Contractor

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Review Highlights

"Highly recommend the friendly and helpful staff" highly recommended

About the Business

· In-store shopping · In-store pickup · Delivery

Location & Hours

1731 Ralphs Way, Juneau, AK 99801

Juneau, AK

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Hours not available. Contact business for hours.

Recommended Reviews

3 reviews
Robert Burford
Robert Burford

Everything was great until I got home and saw the mattress didn't fit the base we bought. Went there immediately to the store. No way were they going to get one that fit. "They are hand made and very in size. We don't have a return policy for mattresses." B.S. went to Costco and got a king size novafoam brought it home and it fit perfectly. Good thing I needed another king size for my other room. mattress didn't even meet the +/- 1" that beauty rest says is their tolerances. 5" short length and 4" short on width. Should have been called a factory defect. But no give on the return. Thanks Dave I will never shop at your place again. Your welcome for the 4300 dollars of my money. Rest of bedroom set was good have to say that. Crap customer service.

Response from the owner

Good morning, I apologize for the issues you have and our return policies on soft goods and clearance items, We do not have a return policy on soft goods for the protection of others. You never stated how far the mattress was under sized only that it was smaller than the frame, which all mattresses are. If the mattress is that far off, please feel free to take a picture and if it is a manufacturer defect, we will take care of that for you, we never got to this in our conversation because the line disconnected. Please send pictures to info@southeastfurniturespot.com and we will send to manufacturer to see if it will fall under Serta’s guidelines.

Sarah Israelson
Sarah Israelson

We came into the store looking for a specific bed and they helped us find one to fit our needs. I appreciated their straightforward information and help. I've been to other stores that seemed more interested in the upsell than the customer, and thankfully that was not our experience here. Being from another Southeast town, they helped arrange a delivery to Alaska Air Cargo so it could be shipped to our home. Highly recommend the friendly and helpful staff.

Cathy
Cathy

Their furniture is very expensive. I found a love seat I really liked and it was $749. I bought it anyway. A few days later I found the exact same loveseat at Fred’s for $459. From now on I will buy Ashly furniture from Fred Meyers. Saving almost $300 is worth it.

Response from the owner

Thank you for the review, we understand that Fred's does have less expensive options, and understand that money can be tight now-a-days. We try to keep our prices as low as possible, but sometimes we just can't compete with large corporate stores. With that being said, after you mentioned this on Facebook, we looked up your invoice to see if we can help out and offer you something close to their price, unfortunately, the loveseat you saw at Fred's is not what you purchased, you purchased an Ashley Loveseat that they do not carry. They do have something that may look similar, however, that loveseat is made by a company called Emerald and is not what you purchased from us.