Unique Wood Designs INC

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Kathleen Clary-Cooke

Do NOT hire this business. They installed the floors in our home under contract to our builder. After we moved in, we noticed that the filler was coming out in several places. At first, Shane was really nice and agreed to fix them. He sent his employees out to redo the filling and it made the floors a mess. So he again was nice and agreed to refinish the floors. We had to move everything out of the main room including all of our living and dining room furniture and move into our basement for the weekend.

His crew splashed polyurethane all over the baseboards. They got stain on walls and doors. I tried reaching them numerous times, but they refused to return my calls. Our builder reached out and was told that it was not anything Shane would fix and he wouldn’t reimburse us for having a painter fix all their mistakes. And, no surprise… the filler has come right back out as the floor was never installed correctly in the first place.

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Brandy

We recently had Unique Wood Designs install new hardwood floors through out our home, and the quality is absolutely outstanding. The materials they used are top-notch, and you can see the craftsmanship in every plank. The installation team was professional and paid great attention to detail, ensuring a perfect finish. Our floors look stunning and have added so much value to our home. Super knowledgeable. I told Shane what I was wanting, and not wanting. He showed us and explained the different hardwood flooring so I could make the right choice. If you're looking for high-quality flooring, I highly recommend.

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Andy Dennis

They were extremely hard to get ahold of through the entire project. At one point, there was no communication for over three weeks.

This project was not the largest project. It was a simple kitchen remodel. New flooring had to be laid down to match the existing. The flooring and work totaled around $1300. Again, not a large amount, but still important to me as the customer. The bid was to complete the wood tie in, re-sand, and stain. UWD came in and did the large stuff, but left several flawed finished areas including cracks in between the boards, and a large outline of a 2x4 that they sanded and stained around. When talking to the owner and operator, we were told that it was a complete and new issue about the 2x4 and that it was because of a sink brace that was left there. That is correct. There was a sink brace there. However, the old floor needed to be removed from under that sink brace and new wood laid. This was completed. But then they sanded and stained around it? (see attached pictures)

The kitchen contractor contacted UWD and after weeks of no response, they were contacted yet again. They sent someone out, but the problems remain. Cracks remain and the outline remains. Finally, UWD contacted me personally in a slightly contentious conversation and were more concerned about getting their money than fixing the small things left behind.

UWD-"...it won't take me long to fill in the cracks, but I'm not very motivated to come out there and fix it because I see an open invoice."

Me- "...I'm finding my motivation to pay for a job that is unfinished is equally as low. Who pays for a job that is not complete? The cracks are still there and the outline of the 2x4 is worrisome."

UWD- "Well, that is a whole other issue. We were in there way to early. I would have to come in and re-sand and stain because there was a sink brace there. That should have been moved."

Me- "There was a sink brace there that would have had to have been moved to tear up the old flooring and lay the new flooring. Somehow that part of the job got done, but then your guys sanded and stained around it. That is weird."

UWD- "No. We could have torn up the floor and laid the new ones without moving the sink brace."

That is odd to me. It feels like a child painting around an area without moving things to paint underneath the items. Then the child says they are done with the job and they want their allowance. Would you give them their allowance, or expect them to finish the job correctly?

I suppose I have learned my lesson. Go with someone else. When the big stuff is done, the finishing touches and the remaining items to make it look good are not on their radar. I would expect this from a big box store subcontractor, but not a small business. They are more interested in the big business of new builds, and even then, I hear through the grapevine they do the bare minimum without attention to detail.

As someone else has said (perfectly), they are extremely unresponsive when one calls them out on a problem with their work.

Price is comparable to others in the area. Proceed with caution if using Unique Wood Designs.